About

Josua Mendoza

I have been working in a customer service and technical support role in a BPO company for the past 7 years, where I have gained expertise in handling emails, chats, and phone calls.

I was a team leader in my prior position, but I'm now switching to a new career as a virtual assistant, where I can impart the knowledge and skills I learned through my internship in the BPO industry to help your business grow and achieve its goals.

Services and Skills

Phone Support

For the past seven years, I've been giving our customer phone support in a BPO company. I've worked with sales accounts, telco accounts, and a technical account most recently.

Chat/Email Support

I began working for a technical account as a chat and email support agent in the BPO industry.

Marketing (Cold Email)

I used various tools like ​Apollo.io to generate leads and ​send emails to prospect clients ​using instantly.

Data Entry/Analysis

In my most recent position, one of my responsibilities as a team leader was to create, encrypt, and analyze daily, weekly, and monthly performance reports for our team.

Amazon Pay-Per-Click

I am knowledgeable in Amazon Pay-Per-Click, particularly when it comes to Amazon Seller Central, keyword research, and campaign creation.

Google Ads Specialist

I am knowledgeable in Google Ads, particularly when it comes to keyword research, and campaign creation.

Bookkeeping

I've received training on how to use QuickBooks Online for bookkeeping.

Virtual Assistant

I booked appointments as a virtual assistant for my client to present their accounting software.

Graphics/Video Editing

I can do email designs, REVA designs, book cover, carousel designs, and video editing.

These are the tools I’m familiar and experienced with

Using your email template, let's accomplish this.